Questions 23 to 25 are based on the conversation you have just heard . 23. A ) The man has sent the order to the woman by mistake B ) Some of the telephone systems don ’ t work properly C ) Some of the packs do not contain any manuals . D ) The quality of the goods is not up to the standard . 24. A ) Send a service engineer to do the repairs . B ) Consult her boss about the best solution . C ) Pass the man ’ s order to the right person . D ) The quality of the goods is not up to the standard . 25. A ) Ideal B ) Temporary C ) Partial D ) Creative