全面质量管理是只组织以质量为中心，以全员参与为基础，目的在于通过顾客满意和本组织所有成员及社会受益而达到长期成功的管理途径。

精益思想的核心是通过战略规划获得竞争优势。

学习型组织是指打造具有持续不断学习、适应和变革能力的组织。

业务流程再造是指对企业的业务流程作根本性的思考和彻底的重构。

bellman

porter

bellhop

conciergeman

Market Data

Market Prosperity

Secret of Success

Questions to Ask

Understanding Your Market

Market Research Successful small business expansions and new job formation lead the way in creating new markets, innovations and jobs that fuel economic growth and prosperity. In recognition of the importance of small business to a strong economy, the U.S. Small Business Administration (SBA) is pleased to help meet the information needs of existing business owners and aspiring entrepreneurs. (41)______. Your business will not succeed just because you want it to succeed. Determining if there is a market for your products or services is the most critical item of planning. Once you decide on your product or service, you must analyze your market—a process involving interviewing competitors, suppliers and new customers. Before you begin researching your market, however, you should take a brief, but close, look at your product or service from an objective standpoint. You should ask yourself the following questions: —Is this product or service in constant demand? —How many competitors provide the same service or product? —Can I create a demand for my product or service? —Can I compete effectively in price, quality and delivery? —Can I price my product or service to assure a profit? Once you are satisfied that these preliminary questions are answered, move on to performing your research. (42)______. It is extremely beneficial to investigate a market because the information gathered can increase your profit potential. Specifically, it: —Indicates alternative sales approaches to your market. —Provides a more accurate base for making profit assumptions. —Aids in the organization of marketing activities. —Assists in the development of critical short/mid-term goals. —Helps establish your market's profit boundaries. Unfortunately, many entrepreneurs fail to complete this critical section of their business plan. Collecting research data can be frustrating unless you have defined your goals and organized the collection and analysis process. To prevent this from happening, you must plan how you will collect, sort and analyze the information. Maintain a notebook and file in which to store, organize and retrieve data as needed. (43)______. Your research should ask these questions.. —Who are your customers? —Where are they located? —What are their needs and resources? —Is your service or product essential in their operations pr activities? —Can the customer afford your service or product? —Where can you create a demand for your service or product? —What areas within your market are declining or growing? —What is the general economy of your service or product area? (44)______. Knowing your market requires an understanding not only of your product, but also of your customers' socioeconomic characteristics. This information will serve as a map in letting you know what is ahead. More market information can be found in, —Library listings of trade associations and journals. —Regional planning organizations' studies on growth trends. —Banks, realtors and insurance companies. —Competitors. —Customer surveys in your market area. Once you have obtained and analyzed this information, it will become the foundation of your business plan. Research information is important because it supports the basic assumptions in your financial projection—your reason for going into business. (45)

价值网模型强调竞争和合作两个方面

虚拟组织是组织扁平化在企业之间的形式，信息技术支持这种组织结构

业务流程重组是企业过程创新活动

大数据分析与传统数据分析最重要的区别在于是否为“向后分析”

When the bellman stores your bags.

When the bellman carts your bags to your hotel room.

When the bellman carts your bags from the hotel room.

All of the above.

RIP路由协议基于Bellman-Ford算法

Bellman-Ford算法本质上就是Dijkstra算法

Bellman-Ford算法无须知道全网拓扑结构

Bellman-Ford算法是链路状态算法

以业务流程为改造对象

以领导满意为宗旨

打破了传统的智能型组织结构

必然带来组织文化的本质变革