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呼叫中心系统——题集执行——练习目录——课程题——客户沟通能力教程——客户沟通技巧——了解有效沟通——第 45 题。
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参考答案:
举一反三
【多选题】Conflict occurs when two or more individuals or groups _____.
A.
have a relationship in which they rely on each other
B.
work together
C.
believe that their wants and needs are completely different from the other person's or group's wants and needs
D.
feel that they can't get what they want
E.
want to hurt each other
F.
believe that there must be a winner and a loser
【单选题】某患者,因患急性胰腺炎而禁食,在补充液体时没有及时补钾。该患者很可能出现的临床表现是:
A.
四肢柔软无力
B.
腱反射亢进
C.
血压升高
D.
心动过缓
E.
碱性尿
【单选题】某患者,急性胰腺炎而禁食,在补充液体时没有及时补充钾,该患者出现得最早的症状是
A.
四肢软弱无力
B.
腱反射减退
C.
肠麻痹
D.
心动过缓
E.
恶心,呕吐
【单选题】某患者,因急性胰腺炎而禁食,在补充液体时没有及时补钾。该患者可能出现:
A.
四肢柔软无力
B.
腱反射亢进
C.
血压升高
D.
心动过缓
E.
碱性尿
【单选题】Conflict that occurs among firms at the same level of the marketing channel is known as ________ conflict.
A.
multitiered
B.
horizontal
C.
vertical
D.
prolonged
【单选题】________ conflict, which occurs between different levels of the same channel, is more common than ________ conflict, which occurs among firms at the same level of the channel.
A.
Horizontal; vertical
B.
Vertical; horizontal
C.
Contractual; corporate
D.
Corporate; franchise
【判断题】Horizontal conflict occurs among firms at the same level of the channel. Whereas vertical conflict occurs between different levels of the same channel.
A.
正确
B.
错误
【判断题】Intragroup conflict occurs between groups.
A.
正确
B.
错误
【判断题】内蒙古的国家历史文化名城是鄂尔多斯。( )
A.
正确
B.
错误
【单选题】( ) occurs between different levels of the same channel. A. Vertical channel conflict B. Horizontal channel conflict C. Scrambled merchandising D. Exclusive distribution
A.
Vertical channel conflict
B.
Horizontal channel conflict
C.
Exclusive distribution
D.
Extensive distribution
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