Binomial probability: Creative style and Cut Creative Style and Cut, an upscale beauty salon in San Francisco, offers a full refund to anyone who is not satisfied with the way his or her hair looks after it has been cut and styled. The owners believe the hair style satisfaction from customer to customer is independent and that the probability a customer will ask for a refund is 0.20. Suppose a random sample of six customers is observed. In four instances, the customer has asked for a refund. The owners might be interested in the probability of 4 refund requests from 6 customers. If the binomial distribution applies, the probability is: