【单选题】?Read the following extract from an article about customer relations and the questions that follow. ?For each Question 15-20, mark one letter (A, B, C or D) on your Answer Sheet for the answer you cho...
A.
deals with positive customer comments, returns and other concerns
B.
plays a word game with the customers who had bad experiences with products or services
C.
handles customers who were not satisfied with products or services
D.
directs the quality of the product or service, its delivery and advertising strategy