Directions: Listen to recording 1.6 and fill in the blanks. 1. They say we’ll be more , but they don’t tell us why. 2. Be more , ring customers up more regularly, find out if they have any problems... 3. Last month, a director asked me to go abroad to try to hook a customer. 4. She didn’t do it; one of the customers got really angry and cancelled his . 5. Another , why do I now have to write a report every two weeks 6. It’s sent to all the top management but I never get any from them. 7. Customers complain I don’t explain their medical schemes correctly... 8. ...we have so many different kinds of schemes to every private customer’s needs. 9. A lot of post never arrives or it goes to the wrong department or is late. 10. I’m not happy at all. It looks as if we’re going to lose .