•Read the job advertisement below. •Choose the best word to fill in each gap, from A, B or C. •For each question (29 -40), mark one letter ( A, B or C) on your Answer Sheet. Customer Service Centre Manager Wanted It's no use providing excellent services if the people they're designed for don't know about them, or aren't sure how to (29) them. That's why we're opening a Customer Service Centre in October which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it. (31) the manager, you'll be the driving force behind this new venture. To work (32) this exiting new post, you should have at least two years' management experience ill customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget. (36) your strong leadership skills, you'll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving. You will need to communicate well, (39) with those working in the Centres and external contacts, and you will be required to (40) excellent presentation and negotiation skills. (29)