【简答题】Passage Two High-quality customer service is preached( 宣扬 ) by many ,but actually keeping customers happy is easier said than done Shoppers seldom complain to the manager or owner of a retail store, b...
【单选题】Passage two Question 62 to 66 are based on the following passage High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done Shoppers seldom co...
A.
Most customers won’t bother to complain even if they have had unhappy experiences.
B.
Customers would rather relate their unhappy experiences to people around them.
C.
Few customers believe the service will be improved.
【简答题】Part II. Listening Comprehension (36%) ( 共 12 小题,每题 3 分 ) Task Two Direction: The production team at Taylors Ltd, a clothing manufacturer, meet to discuss how they might handle an unusually large orde...
【简答题】Listen to the passage and fill in the blanks. sitting built official spirit properly Some people don't (1)______ understand team spirit. They think team spirit means having to become an (2)___...