Complete the short article below with an appropriate form of a verb from the box build deal face implement pinpoint understand Over 55 per cent of major retailers have seen their profits reduced because they are failing to adjust to new customer shopping trends and the move towards internet buying, according to a recent report. The report ______(1) two key elements for a successful strategy. First, it says retailers need to _________(2) the value of each customer. Second, retailers need to acquire and ________(3) a relationship with the customer across a range of channels including the internet. Apparently, many of the major retailers have not _______(4) strategies that _________(5) with customers who routinely use a range of channels- including phone, internet, catalogue and in-store visits- before they buy. The report adds that without a change in strategy, retailers _________(6) the risk of losing their relationship with the new ‘networked consumers’.