【简答题】Situation: A caller wants to talk with a guest in the hotel, but the guest is not in. So the caller leaves a message. 请先读情景,然后给下列各环节按流程排序。 转接 姓名/电话 姓名/拼写/房号 其他 留言否 收留言条 再见 问候 复述 无人 留言 1 à 2 ...
【简答题】Situation: A caller wants to talk with a guest in the hotel, but the guest is not in. So the caller leaves a message. 请根据情景,按流程编写对话,提交答案。然后以参考答案为对话模板,完成两两对话,课堂检测,不要上传视频。
【简答题】Situation: A caller wants to amend his/her booking in your hotel. Now he/she needs a standard suite. 请根据情景,按流程编写对话 ,提交答案 。然后以参考答案为对话模板,完成两两对话,课堂检测,不要上传视频。