BLACK DIAMOND ARCHIVES February 27 Ms. Susan Lanford Lanford, Ltd. Dear Ms. Lanford, Thank you for your recent inquiry regarding our filing services. This letter is to follow up on our call of February 23 and to set forth our terms in writing for your reference and company approval. As you know, Black Diamond Archives has been a trusted partner since 1937 to the thousands of companies that turn to us for their records management needs. We have 400 records centers worldwide where we offer storage, duplication, and shredding of documents. In our conversation we discussed the standard pick-up and storage rate for approximately 40 to 50 cartons of files, to be taken to our fully air-conditioned Westhaven facility. I am pleased to inform. you that after further consideration I am able to offer you a special volume rate of $300 per month, plus a $60 pick-up fee, effective March 1. If this special rate is acceptable, please call me at 699-555-1857 as soon as possible, and I will send over an authorization form. for your signature. I look forward to doing business with you. Yours truly, Jeremy Tartt Jeremy Tartt Manager DIAL-A-FILE HOME OFFICE SERVICES Dear Potential Customer: Your company's name was given to us as someone who might be interested in huge savings on their file organization costs. You may not have heard of us before now, but ask any of our customers about Dial-A-File, and you'll hear about our great reputation. Call us anytime, and we'll bring a large filing cabinet to your office very quickly on the same day. When it is full and ready to be stored, just call us again, and we'll pick it up within three hours. Anytime you need access to those files, we will deliver the cabinet to your office within 24 hours. That is the Dial-A-File advantage: we come to you whenever you need us. We even offer free pickup and delivery for customers signing a five-year contract. Our storage facility has state-of-the-art security and automatic climate control systems. For more information about our services and customer testimonials, please check out our Web site at www.dialafile.com. Sincerely yours, Matt Weinstein