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【单选题】
“服务人员能够随时设身处地地为客户着想，真正地同情理解客户的处境，了解客户的需求”是衡量客户服务质量的五大要素中的（ ）。A.
专业度
B.
有形度
C.
同理度
D.
反应度
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反馈参考答案：
举一反三
【单选题】在堆栈内,有效地址为2500H到2505H单元内依次存放10H、20H、30H、40H、50H、60H六个数,已知SP=2502H,执行POP BX指令后,有( )。
A.
SP=2502H，BX=1020H
B.
SP=2504H、BX=4030H
C.
SP=2504H，BX=3040H
D.
SP=2500H，BX=2010H
【单选题】An operations strategy reflecting the lean philosophy of production should recognize that lean:
A.
is most suited for non-repetitive manufacturing
B.
cannot be implemented sequentially
C.
requires a wholesale commitment from the outset
D.
may provide a competitive advantage
E.
all of the above
【单选题】What are the advantages of lean production?
A.
Fewer detects are produced.
B.
It avoids the high cost of craft production.
C.
It produces products in enormous variety.
D.
All of the above.
【判断题】Lean production systems incorporate the advantages of both mass production and craft production.
A.
正确
B.
错误
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