If you intend using humor in the talk to make people smiling, 【M1】______ you must know how to identify shared experiences and problems. Your humor must be relevant for the audience and should help to 【M2】______ show them that you are one of them or that you understand their situation and are in sympathy with their point of view. Depending on whom you are addressing to, the problems will be different. If 【M3】______ you are talking to a group of managers, you may refer to the disorganized methods of their secretaries; alternatively if you are addressing secretaries, you may want to comment their 【M4】______ disorganized bosses. If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and that will be appropriate for you to 【M5】______ make a passing remark about the inedible canteen food or the chairmans bad taste in ties. With other audiences you cant 【M6】______ attempt to cut in with humor simply for they will resent an 【M7】______ outsider making disparaging remarks about their canteen or their chairman. You will be on safer ground if you stick to scapegoats as the Post Office or the telephone system. 【M8】______ If you feel awkward being humorous, you must practice so that it becomes more natural. Including a few casual and 【M9】______ apparently off-the-cuff remarks which you can deliver in a relaxed and unforced manner. Often its the delivery which causes the audience to smile, so speak slowly and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light-heart remark. 【M10】______ 【M1】