Cloze Fill in each blank an appropriate word to make the passage both grammatically and semantically complete. It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor had frozen. I tried to shut the computer (1) ___, and it seized up altogether. Unsure of (2) ___ else to do, I yanked ( 用力猛拉 ) the battery out. Unfortunately, Windows had been in the midst of a delicate (3) ___ crucial undertaking. The next morning, when I turned my (4) ___ back on, it informed me that a file had been (5) ___ and Windows would not load. Then, it offered4 to (6) ___ itself by using the Windows Setup CD. I opened (7) ___ special drawer where I keep CDs. But no Windows (8) ___ in there. I was forced to call the computer company’s Global Support Centre. (9) ___ call was answered by a woman in some unnamed, far-off (10) ___. I find it annoying to make small talk (11) ___ someone when I don’t know what continent they’re standing (12) ___ . Suppose I were to comment on the beautiful weather we’ve (13) ___ when there was a monsoon at the (14) ___ end of the phone? So I got right to the point. "My (15) ___ is telling me a file is corrupted and it (16) ___ to fix itself, but I don’t have the Windows (17) ___ CD." "So you’re having a problem with your Windows Setup CD." She has (18) ___ been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention. It (19) ___ became clear that the woman was not a computer (20) ___. Her job was to serve as a gatekeeper, a (21) ___ shield (盾) for the technicians. Her sole duty, as far as (22) ___ could tell, was to raise global stress levels. To (23) ___ me disappear, the woman gave me the phone number (24) ___ Windows’ creator, Microsoft. This is like giving someone the (25) ___ number for, I don’t know, North America. Besides, the CD worked; I just didn’t have it. No (26) ___ how many times I repeated my story, we came (27) ___ to the same place. She was calm and resolutely (28) ___ . When my voice hit a certain decibel ( 分贝 ), I was (29) ___ along, like a hot, irritable potato, to a technician. "(30) ___ don’t have the Windows Setup CD, ma’am, because you (31) ___ need it," he explained cheerfully. "Windows came preinstalled on your computer!" "(32) ___ I do need it." "Yes, but you don’t have (33) ___ ." We went on like this for a while. Finally, (34) ___ offered to walk me through the use of a (35) ___ CD, one that would erase my entire system. "Of (36) ___ , you’d lose all your e-mail, your documents, your photos." (37) ___ was like offering to drop a safe on my head (38) ___ cure my headache. "You might be able to recover (39) ___ , but it would be expensive." He sounded delighted. "(40) ___ it’s not covered by the warranty ( 产品保证书 )!" The safe began (41) ___ seem like a good idea, provided it was full. (42) ___ hung up the phone and drove my computer to a small, friendly repair place I’d heard about. (43) ___ smart, helpful man dug out a Windows CD and (44) ___ me it wouldn’t be a problem. An hour later, (45) ___ called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.