Questions 1-7 Complete the statements below. Write NO MORE THEN THREE WORDS in each space provided. 1. The tenant moved into the new flat __________ ago. 2. He will receive a bill every__________. 3. The bills will be based on either a reading taken by our __________ or an estimated reading. 4. If the bill is wrong, it is advisable to __________before she contacts a staff member at the Electricity Board. 5. Tenants can pay their bills by cash or cheque at the offices or by __________ it. 6. Tenants can also pay at a bank or post office but there may be __________ for this service. 7. The easiest way to pay the bills is to __________ the debit payment scheme. Questions 8-11 Indicate whether the following statements are true or false by writing T for true and F for false. 8. The Electricity Board won’t be able to help if you have a payment problem. 9. The Electricity Board may stop your supply if you don’t pay your bill on time. 10. You can pay for your electricity by putting coins into a meter. 11. A coin meter won’t have any problems of becoming full up or jammed.