Staff: Good morning! 1. , sir? Tim: I’ll have to have my cell phone replaced. I bought this cell phone in your shop but there seems to be some problem with the battery. Staff: 2. Tim: The power of the cell phone cannot last for a whole day. Staff: Are you sure you have made a full charge for your cell phone? Tim: Yes. Staff: When did you buy this cell phone? Tim: I bought it three days ago and 3. .I’m very disappointed at its quality. Staff: I’m so sorry for the inconvenience we have caused you. Would you please 4. so that I can take down some details? Tim: OK. Here you are. Staff: We’ll 5. in no time. Tim: Thank you.