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【多选题】
选择要分析的投诉案例应（）。A.
通过投诉集中度分析得出各服务项目投诉集中情况后，在集中度较高、重要性高的服务项目中抽取投诉事件
B.
可以采用随机抽查或找具有代表性的典型投诉为案例
C.
对重复投诉次数多的事件进行案例分析，找出根源
D.
通过听取录音、调阅文档记录、调查访谈等方法，使所投诉事件发生的原委在分析者眼前呈现
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【简答题】nervou s,speech I when I give a .
【简答题】直流发电机电刷在几何中线上，如果磁路不饱和，这时电械反应是() A去磁 B助磁 C不去磁也不助磁
【单选题】I tend to get nervous when _________ to make a presentation to a large group of people.
A.
being asked
B.
asked
C.
asking
D.
ask
【单选题】Children tend to get() (易怒的) and tearful when they are tired.
A.
instructional
B.
fractional
C.
fractious
D.
afraid
【简答题】In terms of marriage, most people tend to __________． [A] get married after careful consideration [B] be attracted by someone living in an alien land [C] be well-matched in social and economic status ...
【单选题】I tend to get nervous when ( ) to make a presentation to a large group of people.
A.
asking
B.
asked
C.
ask
【单选题】I tend to get nervous when ( ) to make a presentation to a large group of people.
A.
be asked
B.
asked
C.
asking
【单选题】Trump quickly won his party's nomination to ____ the elections.
A.
contract
B.
contest
C.
contact
D.
content
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