News1 1. A) Annoyed. B) Scared. C) Confused. D) Offended. 2. A) It crawled over the woman's hands. B) It wound up on the steering wheel. C) It was killed by the police on the spot. D) It was covered with large scales. News2 3. A) A study of the fast-food service. B) Fast food customer satisfaction. C) McDonald's new business strategies. D) Competition in the fast-food industry. 4. A) Customers' higher demands. B) The inefficiency of employees. C) Increased variety of products. D) The rising number of customers.