请为下边这封站内信,选择一个合适的主旨。( ) Dear friend, We sincerely regret that you haven ' t received your shipment yet. As per the tracking information, your item is on the way to your country, which left China on May 12, 2018. Tracking No: LW772834123CN Status: In Transit Shipping Date: May 5, 2018 Could you please kindly wait another 15 days? If it still does not arrive at your place, we will send you a new one or issue the full refund for you.Your satisfaction is our utmost priority. Please contact us if you have any concerns. We apologize for the inconvenience. Your understanding is greatly appreciated Best regards! Walker