Read the passage and answer the following questions: Food and Beverage Department The Food and Beverage Department, commonly referred to as the F&B Department, is one of the most important divisions in any successful hotel. The F&B Department is responsible for all the food and drink that the guests will consume during their stay at the hotel. Whether it is through room service, dining in the hotel's banquet hall, or dining room, the F&B Department performs a vital function for the guests. This department ensures the guests will have a wonderful experience at the hotel, and prompt, courteous service is a must. A key member of the F&B Department is the Reservationist. The Reservationist is in charge of the reception desk for the dining hall or restaurant. At the reception desk, there will be the telephone, computer, menus, wine list, guest checks, and pen. The main role of the Reservationist is to ensure the efficient operation of the front of the restaurant. The Reservationist has many duties before and during the dinnertime: Answering phones Taking reservations Organizing reservations Ensuring no over-booking Coordinating reservations and seating with the manager Communicating with staff throughout the night Ensuring guest satisfaction The Reservationist is accountable for incoming calls from all guests requesting reservations. A professional, pleasant phone manner is a valuable asset. When taking any reservation for the restaurant, the Reservationist must pay attention to a few key factors. To avoid any mistakes or future problems, make sure to get the guest's name and room number, time of the reservation, and number of guests who will be joining them for dinner (Note: If the diners are not guests at the hotel, then be sure to get a phone number, as well.) Next, ask the guest if there will be any special needs or requests for the evening (there may be a handicapped guest, or it may be a special occasion- such as an anniversary or birthday). Lastly, if the date or time they requested is full, offer them alternative choices that may be suitable for the guest. The Reservationist will then place all this information into the reservation record under the proper date and time. Keeping a proper, updated record will avoid problems, such as over-booking or misplacing a reservation. When taking a phone call, always be polite. Begin the conversation by greeting the caller with, “ Good morning, ” “ Good afternoon, ” or “ Good evening. ” Then introduce yourself and ask, “ How may I help you today? ” After confirming the reservation and writing the reservation in the record, many restaurants will want the Reservationist to place a placard with the guest ’ s name on the proper table. This is a nice touch that makes the guest feel welcomed and important when they arrive for dinner. Questions: 1. What are the duties of the reservationist before and during the dinner time? 2. What will a reservationist do when taking reservation?