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【判断题】
处理客户投诉时，接待人员在倾听完客户的叙述后，应根据自己的理解向客户复述一遍，确认是否准确理解了客户的意思，这样一是能与顾客进行有效沟通，搞清楚问题的症结所在，二是显示出对客户的尊重。A.
正确
B.
错误
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举一反三
【判断题】The majority of the Lebanese have historically supported expanding rights and improving the conditions of Palestinian refugees in Lebanon.
A.
正确
B.
错误
【多选题】The rights of refugees are:
A.
right of return & right to non-refoulement
B.
right to family reunification
C.
right to travel
D.
restriction of onward movement
【单选题】The displaced persons do not enjoy the same rights as refugees because __________.
A.
they have a different name
B.
they are protected by UNHCR
C.
they have not crossed an international border
D.
they are protected by 1951 Convention
【单选题】The majority of the Lebanese have historically supported expanding rights and improving the conditions of Palestinian refugees in Lebanon.
A.
True
B.
False
【多选题】Refugees' rights include:
A.
Right of return
B.
Right to non-refoulement
C.
Right to family reunification
D.
Right to travel; restriction of onward movement
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