Listening 听录音,填写所缺单词,一空一词。 Good afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know the ( 1 ) of your call in advance. Make sure you have all the ( 2 ) you’ll need before you dial. One important thing we should not ( 3 ) is time schedule. Try to schedule a specific time for calls. Before you make the call, be sure that you get rid of all ( 4 ). For example, turn off the radio, television, etc. When making the call, listen carefully and ( 5 ) that you have understood each point. Don’t pretend you have understood when you haven't. Another thing we should keep in mind is: let other people speak and try to avoid ( 6 ). Speaking slowly and clearly is important. Try to avoid strong ( 7 ). Besides, make sure you sound polite and ( 8 ). Remember that you should not argue! Use the ( 9 ) choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call ( 10 ). Avoid lengthy calls. Additionally, don’t try to be funny – you may be misunderstood. The last tip you should bear in mind is to smile while you are talking. Your listener can “hear” your smile.