听力原文：M: Of course all companies are aiming for greater efficiency and I think that an important factor in achieving this is a skilled work-force. We take on a number of young apprentices each year, and for the first year they are 'learning on the job'. We also have a number of in-house schemes in which existing employees either learn new skills or improve ones they already have. I think it's particularly important for staff to keep up with developments in new technology. (14)