【单选题】听力原文:W: Good morning. Mr. Power's office. M: Good morning, I'd like to speak to Mr. Power please. W: I'm sorry, sir. Mr. Power is busy at the moment. Would you like to leave a message? M: Well, can I ...
【判断题】Address the Caller Properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.