【简答题】When you are starting a small business, you should write a business plan. Writing a business plan is the most important ___11____. This is how people will think about your business. When you __12__ su...
【单选题】Read this letter from a customer to Mr. Raj Kahn: Dear Mr. Kahn, I am writing to complain about our stationery order of 12th March. Following my telephone conversation to your office on 21st March, I ...