Questions 19 to 21 are based on the conversation you have just heard. 19. A) Make phone calls to promote sales. B) Arrange business negotiations. C) Handle complaints from customers. D) Take orders over the phone. 20. A) They had different business strategies. B) Customers often mistook one for the other. C) Conflicts between them could not be properly solved. D) Customers' questions could not be answered on the same day. 21. A) They each take a week. B) They like to spend it together. C) They have to take it by turns. D) They are given two weeks each. Questions 22 to 25 are based on the conversation you have just heard. 22. A) At a road crossing. B) Outside a police station. C) Near a school. D) In front of a kindergarten. 23. A) He drove too fast to read it. B) He did not notice it. C) It says 45 miles an hour. D) It is not clearly visible. 24. A) It should have been renewed two months ago. B) It actually belongs to somebody else. C) It is no longer valid. D) It is not genuine. 25. A) He got a ticket. B) He was fined $35. C) He had his driver's license canceled. D) He had to do two weeks' community service.