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【多选题】
导游服务是针对旅游者提供的专项服务,具有( )特性。A.
服务性
B.
经济性
C.
文化性
D.
涉外性
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反馈参考答案：
举一反三
【单选题】If the guest is not familiar with Chinese food, what would you say?
A.
Just a moment, please……luggage cart
B.
fired eggs, sunny side up
C.
Good morning, sir. Welcome to our hotel.
D.
Let me suggest some Chinese food for you.
【多选题】HW10 To handle complaints successfully, the staff member should follow some rules. Here is a six-step procedure for handling guests’ complaint. When a guest , actively listen with sincere interest; ex...
A.
addresses a complaint
B.
state back
C.
have the authority
D.
accordingly
E.
get defensive
【简答题】程序运行的结果是：_______________。 public class Example{ String str=new String('good'); char[]ch={'a','b','c'}; public static void main(String args[]){ Example ex=new Example(); ex.change(ex.str,ex.ch); System...
【单选题】关于右主支气管的描述错误的是: ( )
A.
在肺门处分为二个肺叶支气管
B.
较左主支气管垂直
C.
较左主支气管粗
D.
气管异物多坠入右主支气管
E.
较左主支气管短
【判断题】If the guest is not in the room, you can enter the room without knocking at the door.
A.
正确
B.
错误
【判断题】If the guest is not convenient, the room attendant should come later to clean the room.
A.
正确
B.
错误
【简答题】We learn from the text that __________.
【单选题】If the guest is not satisfied with the place, you should say:
A.
What would you like,ladies and gentlemen?
B.
Then I would recommend...
C.
May I take your order?
D.
Just a moment please, I will arrange another table for you.
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