听力原文：M: Hello, Madam. What can I do for you? W: Hi. Uh... I bought this MP3 player here one year ago. But it doesn't work now. M: Oh, dear. I am sorry to hear that. W: I want to have it fixed. I am sure you can deal with it, right? M: Absolutely. Will you please show me your sales slip? W: Yeah, here it is. M: I'm sorry, Madam. We can fix it for you, but I'm afraid that you have to pay for that. W: Why? You promised that you would fix it for free if it has any problems. M: Yes, we did. But that was valid within one year. You see, yours has run out. W. Well, it...uh...ran out a week ago, but I didn't drop it off a building or anything. What difference can a week make? M: I'm sorry. We only have a one-year guarantee. So we can't... W: Can't you make any exception? That is only a week. M: Sorry, Madam. If we make it for you, we'll have to make it for everybody. W: Actually it didn't work a week ago, but at that time I was too busy to bring it here. So strictly speaking the time when it got bad was really within the one-year guarantee. M: Well, Madam. You should have brought it in earlier. There is nothing I can do for you. W: So you surely can't give me an exception? M: Sorry, Madam. The rules are the rules. W: OK. You just fix it. I'll pay for that. (27)