【简答题】Situation: The local guide from Zhejiang China Travel Service and his/her group of 16 from France have arrived at Hangzhou Lily Hotel which they have booked. And now they will check in. Please perform...
【简答题】Situation: A walk-in guest wants to check in. 请先读情景,然后给下列各环节按流程排序。 房型 + 天数 查电脑 房卡 信用卡 预订否 核对签名 护照 增销解释 祝福 问候 名片 行李 1 à 2 à 3 à 4 à 5 à 6 à 7 à 8 à 9 à 10 à 11 à 12
【简答题】Situation: How to check in a VIP guest? 请补全 VIP 入住 的小段落。 A hotel guest relations officer 1 the VIP with the guest ’s name. Then he 2 the VIP to the room, 3 the VIP in the room, asks the guest to 4 the...