Receptionist: Good afternoon, Dr. Watson’s surgery. How ? Michael: I’d like (1) to see Doctor Watson, please. Receptionist: What is your name? Michael: Michael Cross. Receptionist: What is (2) , Michael? Michael: I think I (3) when I was playing basketball at school yesterday. Receptionist: Right, Michael, Dr Watson (4) this afternoon at five o’clock. Michael: Thank you. Do you think I could come this morning? I have basketball training this afternoon. Receptionist: No, Michael, Dr Watson is (5) this morning. And if your finger is broken, then you cannot play basketball for at least six weeks. Michael: OK. Goodbye. Receptionist: Goodbye.