Today's organizations have a wide variety of (1) automation hardware and (2) at their disposal . The list incl udes telephone and (3) systems, electronic mail, word processing, (4) publishing, database (5) systems, two-way cable TV, office-to-office satellite broadcasting, on-line (6) services, and voice recognition and synthesis. Each of these (7) is intended to automate a task or (8) that is presently p erformed manual l y . But experts agree that the key to attaining office (9) lies in integration - i ncorporating all the components into a whole (10) such that information can be processed and communicated with maximum technical assistance and minimum human intervention.