Jim : 11 Tracy: I bought this dress for my daughter last week, but 12 , I’d like to change it for a larger one. Jim: Oh, I see. Well, which one would you like to take? Tracy: 13 Jim: OK. May I have a look at your receipt? Tracy: Oh, my god! 14 Jim: I’m sorry. I can’t change it for you without the receipt. Tracy: OK...I will come tomorrow with the receipt. Jim: 15 Goodbye. Size L, the red one. I’m sorry for the trouble. I left it at home. It’s too small for her. What can I do for you, m adam?