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心脏不舒服,到青岛市某大医院挂了专家号。因为患者太多, 她怕耽误医师的时间,事先把自己的病情归纳好,把准备向医师咨询的问题也事先列好。终于轮到她了,她用最简洁的语言对医师描述了病情,医师听完后用听诊器听了听她的心脏,然后就低头开处方。问:“要不要做个心电图?”医师不答话,仍旧写处方。有点急了:“我心脏到底怎么了?”医师抬起头,把处方递给,说了一句:“是更年期综合征,都写在病历上了。”是来看心脏病的,没想到心脏病没看好,又多出了更年期的病,她心里很紧张,希望医师能给她解释一下,是心脏不好影响了更年期,还是更年期加重了心脏病。可医师一句话都不说,拿起了下一个患者的病历本,在旁边等了半天的“下一个”立刻要起身让地方。一边站起来,一边急急匆匆地问了一句:“药方里有没有激素?我有子宫肌瘤!”医师摇摇头,开始看下一个患者,只好出来自己看病历,不看还好,一看更生气,医师写的几行字,她一个也不认识。弄不明白,我花了 9 挂专家门诊号,就是为了检查得仔细,全面一些,弄明白病情,可医师总共给我看了不到 5 分钟,只和我说了一句话! 请分析当前医患沟通出现了什么问题?如何解决?
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