96 Rumbold Street Ayresford Hampshire W13 1PW May 19 Jetline Claims Office Jetline UK Limited 35 Manchester Road London EC2 3HD Dear Sir or Madam: 1 am writing with regard to damage to my suitcase incurred during a recent trip to Italy. I was traveling from Milan to Gatwick Airport on Jetline flight JT23 on May 14, and on picking up my suitcase from the baggage claim at Gatwick, I found that the latch was badly damaged and the handle had become detached from the suitcase on one side. I reported this to the Jetline office at Gatwick and completed a property-irregularity form. I have had the suitcase looked at by a local luggage retailer, Simpsons Limited, to see if they could repair it. They feel that they can only partially repair it (enclosed is a copy of their estimate), and they would suggest a replacement. I would therefore be pleased if you could reimburse me for the cost of a new suitcase as indicated in Simpsons' estimate. Due to the amount of damage to the suitcase, I was unable to travel from the airport by public transport as planned and had to take a taxi. I would also ask you to reimburse me for the taxi fare, which was ￡45.00. Yours sincerely, Richard Turner Richard Turner Simpsons Limited: Retailers of Quality Luggage 43 High Street, Ayresford W4 8RT Tel: 01203 431796 Estimate of Repair Date: May 17 Item to be repaired: Large dark green cloth suitcase manufactured by Crossleys, Ltd. Nature of repair: Replace damaged latch, reattach handle Estimated cost: ￡20.00 (but see note below) Notes: Although the latch can be replaced, it will not be possible to reattach the handle securely (damage to handle attachment on suitcase body). The cost to replace it with a similar model is ￡105.00 (Dixons executive suitcase, model X23). What is the purpose of the letter?