听力原文：M Carol, hello - I gather you wanted to speak to me. F Oh yes, George, thanks for calling, It's about the recruitment we need to do. M OK F There'll be a lot more to do with the new contract, meaning export sales are going to rise, but we've got to make sure we attract the right kind of people. So when you draw up the copy for the advertisement, will you put in something about their needing to be strong in communication skills rather than just languages, which don't necessarily guarantee what we want? M Sure. F And I think we'll need to make the interviews effective. We ought to test them in some way, and getting them to give a presentation nothing very complicated - will achieve that, I think. Now, once they've been selected, it'll be down to the quality of the training they get. Rather than overloading Personnel, I've asked the Sales Director to put together a programme. M That makes sense. I'll get started on the ad. &8226;Look at the notes below. &8226;You will hear a woman telephoning about a recruitment drive. &8226;star? needed due to growth in (9)............................. &8226;advertising to demand good (10).............................. &8226;interview to include a (11)................................. from candidates &8226;training, programme to be designed by (12)...........................