“ Sorry ” is a word that people in Britain often say in their daily life. One day while I was w 1 on the street, a young man ran by hurriedly, brushing( 轻擦 ) against my handbag. He continued his way, but turned b 2 and said “ sorry ” to me. Even in a rush, he didn ’ t f__3__ to say “ sorry ” . One day, after I bought some bananas, the shopkeeper was passing me the change, but I wasn ’ t ready for it and a coin dropped onto the ground. “ Sorry, Madam, ” he said w___4_ bending to pick it up. I was s____5___ why he said “ sorry ” to me. Another time, I stepped on a man ’ s f 6 at the entrance to a cinema. At the same time, we b_____7_ said “ sorry ” . Slowly, I got to know that when something unpleasant happens in daily life, the British don ’ t c______8____ much about who is wrong. If someone is in trouble, a “ sorry ” is always n______9____. Perhaps that is w ___10_____I seldom see people quarrel on the buses or streets in Britain.