From: Roberta Lucci (r.lucci@hereford.com) To: customercare@ezelectronics.com Subject: Order #89274002-499 Date: September 30, 7:27 p.m. Hello, I purchased the Picto ClearShot XS2000 digital zoom camera online two weeks ago, and I was happy to finally receive it today. Unfortunately, I found that I am missing the user's manual, camera strap, and carrying case, as listed on the package contents. Although this problem does not completely hinder me from using the camera, I would like to have the strap and case for protection. If you would, please send the items as soon as possible. My order number is 89274002-499. My address is: Roberta Lucci 429 S. Queen Street Dover, DE 19904 Thank you for your quick response to this matter. Sincerely, Robert Lucci What is mentioned about Ms. Lucci's order?