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【单选题】
顾客对服务质量的评价更多的是凭主观期望和感受作出判断。因此，服务质量区别于事物产品的一个重要特点是（）。A.
过程
B.
主观性
C.
整体性
D.
客观性
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举一反三
【单选题】I would like to take a walk outside ____________ after a whole day's work.
A.
new to
B.
for a while
C.
moment
【单选题】My father _____ a large pizza. [ ]
A.
would likes
B.
would like
C.
would to like
D.
is like
【单选题】听力原文：W: I'm going over to the recycling center this afternoon. Would you like me to take your old newspaper and paper bags along?. M: I do have a lot of papers and magazines down in the basement. Volu...
A.
Because she wants to read old newspapers.
B.
Because she wants to help the man to throw them away.
C.
Because she will go to the recycling center.
D.
Because she wants to sell them for some money.
【单选题】在 Word 中，要在一个文档中插入另一个文件，下列操作中正确的是()。
A.
在“文件”菜单中选择“发送”命令
B.
在“插入”菜单中选择“文件”命令
C.
在“编辑”菜单中选择“粘贴”命令
D.
在“工具”菜单中选择“合并”选项
【单选题】听力原文：W: I'm going over to the recycling center this afternoon. Would you like me to take your old newspaper and paper bags along? M: I do have a lot of papers and magazines down on the basement. Volun...
A.
Paper towels, napkins, bags and boxes.
B.
Insulation for basements.
C.
Art book and other high-quality printed matter,
D.
Imitation wood.
【简答题】听小对话，选择图片 ( )1. What time is it? ( )2. Where would the woman like to go? ( )3. What are they talking about? ( )4. Which does the woman like? ( )5. Which is the man going to give ba...
【简答题】My train arrives in New York at eight o’clock tonight. The plane I would like to take from there ________ by then. A) would leave B) will have left C) has left D) had left
【单选题】在WORD2003中，选择“文件”菜单下的“另存为”命令，可以将当前打开的文档另存为()。
A.
TXT文件类型
B.
PPT文件类型
C.
XLS文件类型
D.
BAT文档类型
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