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In ancient Egypt, the pharaoh(法老)treated the poor message runner like a prince when he arrived at the palace, if he brought good news. However, if the exhausted runner had the misfortune to bring the pharaoh unhappy news, his head was cut off. Shades of that spirit spread over today’s conversations. Once a friend and I packed up some peanut butter and sandwiches for an outing. As we walked light-heartedly out the door, picnic basket in hand, a smiling neighbor looked up at the sky and said, ”Oh boy, bad day for a picnic. The weatherman says it’s going to rain.”I wanted to strike him on the face with the peanut butter and sandwiches. Not for his stupid weather report, for his smile. Several months ago I was racing to catch  a him As I breathlessly put my handful of cash across the Grey hound counter, the sales agent said with a broad smile ,”Oh that bus left five minutes ago.”Dreams of head-cutting! It’s not the news that makes someone angry. It’s the unsympathetic attitude with which it’s the unsympathetic attitude with which it’s delivered. Everyone must give bad news from time to time, and winning professionals do it with the proper attitude. A doctor advising a patient that she needs an operation does it in a caring way. A boss informing an employee he didn’t get the job takes on a sympathetic tone. Big winners know, when delivering any bad news, they should share the feeling of the receiver. Unfortunately, many people are not aware of this. When you’re tired from a long flight, has a hotel clerk cheerfully said that your room isn’t ready yet? When you had your heart set on the toast beef, has your waiter mainly told you that he just served the last piece? It makes you as traveler or diner want to land your fist right on their unsympathetic faces. Had my neighbor told me of the upcoming rainstorm with sympathy, I would have appreciated his warming .Had the Greyhound salesclerk sympathetically informed me that my bus had already left, I probably would have said, ” Oh, that’s all right I’ll catch the next one.” Big winners, when they bear bad news ,deliver bombs with the emotion the bombarded(被轰炸的)person is sure to have. 小题1:In Paragraph 1,the writer tells the story of the pharaoh to ____. A.make a comparison B.describe a scene C.introduce a topic D.offer an argument 小题2:From “Dreams of head-cutting!”(Paragraph3),we learn that the writer___. A.was mad at the sales agent B.was reminded of the cruel pharaoh C.wished that the sales agent would have had dreams D.dreamed of cutting the sales agent’s head that night. 小题3:What is the main idea of the text? A.Learning ancient traditions can be useful. B.Receiving bad news requires great courage. C.Helping others sincerely is the key to business success. D.Delivering bad news properly is important in communication.
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【判断题】《四时田园杂兴》(其三十一)这首诗描写了初夏时农民劳动的情景。
A.
正确
B.
错误
【简答题】服务不同于产品,产品在使用过程能递减,服务在体验过程中感受_______。销售是 产品价值实现的最终环节,但对于服务而言,却只是_______,顾客的再次光顾才是服务 的完成。 依次填入画横线部分最恰当的一项是( )。 A.A.加强 过程 B.B.减弱 起始 C.C.递增 开头 D.D.加深 开始
【单选题】()年亚洲金融危机中,索罗斯先后冲击了泰国、马来西亚、菲律宾等多国的货币。
A.
1997.0
B.
1998.0
C.
1999.0
D.
2000.0
【单选题】学院经费来源以( )为主,并通过事业收入、引入社会资本等多种渠道筹措办学资金。
A.
财政拨款
B.
学生学费
C.
学院创收
D.
社会投资
【单选题】从商品的角度说,创新就是技术变为商品并在市场上得以销售实现其价值, 从而获得经济效益的过程和行为。可以看出,创新是以产品价值实现为检验效果的。研发生产过程和市场行为中的实践性是不言而喻的。
A.
科学性
B.
规律性
C.
实践性
D.
经济性
【判断题】职业面向的信息社会定义强调职业的变迁,是信息社会的标志。()
A.
正确
B.
错误
【简答题】服务不同于产品,产品在使用过程能递减,服务在体验过程中感受。销售是产品价值实现的最终环节,但对于服务而言,却只是 ____ ,顾客的再次光顾才是服务的完成。 依次填入画横线部分最恰当的一项是 (    ) 。 A .加强过程 B .减弱起始 C .递增开头 D .加深开始
【单选题】索罗斯先后冲击了泰国、马来西亚、菲律宾等多国的货币,是在哪一年的亚洲金融危机中?
A.
1999年
B.
1997年
C.
1998年
D.
2000年
【单选题】( )过程是产品实现其价值的阶段。
A.
销售物流
B.
回收物流
C.
供应物流
D.
生产物流
【单选题】()年亚洲金融危机中,索罗斯先后冲击了泰国、马来西亚、菲律宾等多国的货币。
A.
1997
B.
1998
C.
1999
D.
2000
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