Hallmark Cards Inc. has been described as the General Motors of emotion. Each day this Midwestern company 【C1】______ the millions of greeting cards that help 【C2】______ relationships in a society where people are 【C3】______ likely to write letters and are 【C4】______ busy to call. The leaders at Hallmark know 【C5】______ sentimental verses (诗句), funny birthday greetings, and intimate anniversary 【C6】______ cannot be created in a negative 【C7】______ divisive work environment. To keep the atmosphere 【C8】______ the company employs a 'Creative Paradox (怪人).' This is the 【C9】______ title given to Gordon MacKenzie, 【C10】______ roams (在……漫步) the halls of Hallmark making 【C11】______ people do not take themselves too 【C12】______ . His goal is to build greater understanding 【C13】______ highly creative employees and employees who work 【C14】______ management, accounting, marketing, and distribution. He 【C15】______ conducts New Age workshops that 【C16】______ self-examination and new ways of thinking. The 【C17】______ on relationships at Hallmark is not an isolated case. Organizations throughout the United States are discovering and rediscovering the 【C18】______ to be gained from improving the 【C19】______ of work life. A growing number of organizations, from hospitals to hotels, are giving 【C20】______ attention to the human side of enterprise. Most of the organizations that survive and prosper over a long period of time maintain a balance between concern for production and concern for people. 【C1】