【单选题】Starbucks has an annual plan in place to deal with the company’s current SBUs and their operations. However, as a growth-oriented firm, Starbucks is interested in both domestic and international marke...
【单选题】A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses wh...
A.
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B.
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
C.
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D.
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.