You will hear an importer talking about enquiries. Listen and fill in the blanks. Enquiries can be classified into two groups. Some enquiries are requests for price lists or catalogues. These may be called 1) _____ Enquiries. Other enquiries are requests for quotations for certain 2) _____, or requests for price terms, packing conditions, time of shipment, mode of payment, insurance, ect. These may be called 3) _____ Enquiries. Enquiries from regular customers are sometimes very brief in 4) _____ especially if they are making repeat orders. In this case only name, code number and 5) _____ of the article may be mentioned.