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【简答题】
下面将出现 7个不同的服务场景,请大家仔细体会,并在完成知识的学习后改写客户服务人员的回答,以更好地体现对客户的理解与关心。答案应该不止一个,但必须满足一个原则:保证每一个改写后的回答都能更好的表现出对客户的理解,能够回应客户的感受。 1.客户:“我有一张15日晚上演出的票,可是真不巧,我的脚几天的受伤了,所以我只有在石膏拆除之后去看演出。请问能不能把这张票换成这个季度晚些时候演出的票呢? 人员 :“这就要取决于您的票的类型了,您的票现在在手边吗?” 改写:
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参考答案：
举一反三
【单选题】Where are they talking now?
A.
At a hotel.
B.
At the airport.
C.
In the bookstore.
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【单选题】The hotel ______now beside the park was designed by a group of young men.
A.
to be built
B.
built
C.
being built
D.
building
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【单选题】Where is Rick working now?
A.
In a travel company.
B.
In a hotel.
C.
In a law office.
查看完整题目与答案
【简答题】铸造生产的优点是
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【单选题】60% of the population of the town ________ workers things are different now.
A.
is
B.
are
C.
was
D.
were
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【单选题】—The hotel business in China is as __________ as that in developed countries now. —Yes, but we still have a long way on energy saving hotels.
A.
innocent
B.
curious
C.
perfect
D.
mature
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【单选题】美国波音747生产过程涉及100多个国家不同企业,这体现当今市场下企业的( )特征。
A.
经济性
B.
盈利性
C.
协作性
D.
商品性
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【单选题】The Banff Springs Hotel was built ______.
A.
by William Cornelius Van Home
B.
because Banff was advertised as a national tourist stopover
C.
to connect Saint John on the Atlantic coast to Vancouver on the Pacific coast
D.
because the tourist value of' the Canadian Rockies was recognized
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【单选题】When will the man come to the hotel?
A.
Tonight.
B.
Right now.
C.
This Friday.
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【单选题】Which hotel does the man live in now?
A.
China Great Hotel.
B.
Holiday Inn.
C.
Hilton.
查看完整题目与答案
相关题目：
【单选题】Where are they talking now?
A.
At a hotel.
B.
At the airport.
C.
In the bookstore.
查看完整题目与答案
【单选题】The hotel ______now beside the park was designed by a group of young men.
A.
to be built
B.
built
C.
being built
D.
building
查看完整题目与答案
【单选题】Where is Rick working now?
A.
In a travel company.
B.
In a hotel.
C.
In a law office.
查看完整题目与答案
【简答题】铸造生产的优点是
查看完整题目与答案
【单选题】60% of the population of the town ________ workers things are different now.
A.
is
B.
are
C.
was
D.
were
查看完整题目与答案
【单选题】—The hotel business in China is as __________ as that in developed countries now. —Yes, but we still have a long way on energy saving hotels.
A.
innocent
B.
curious
C.
perfect
D.
mature
查看完整题目与答案
【单选题】美国波音747生产过程涉及100多个国家不同企业,这体现当今市场下企业的( )特征。
A.
经济性
B.
盈利性
C.
协作性
D.
商品性
查看完整题目与答案
【单选题】The Banff Springs Hotel was built ______.
A.
by William Cornelius Van Home
B.
because Banff was advertised as a national tourist stopover
C.
to connect Saint John on the Atlantic coast to Vancouver on the Pacific coast
D.
because the tourist value of' the Canadian Rockies was recognized
查看完整题目与答案
【单选题】When will the man come to the hotel?
A.
Tonight.
B.
Right now.
C.
This Friday.
查看完整题目与答案
【单选题】Which hotel does the man live in now?
A.
China Great Hotel.
B.
Holiday Inn.
C.
Hilton.
查看完整题目与答案
参考解析：
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