check your number and call again

tell the operator what has happened

Ask the operator to put you through

Ask the operator what has happened

Identification and introduction

Greeting

Stating the main points of your call

Confirming the information if necessary and Closing the call

Jane.

Jack.

The woman.

make an appointment

know more about them

tell them about your problem

find out whether they are reputable

hang up the receiver and call again

check the number and call again

tell the operator what has happened

ask the operator to put you through again

Q: What is the woman's purpose in making the phone call? M: Hello. Yes? W: Hello. Is that the sales department? M: Yes, it is. W: Oh, well, my name's Jane Kingsbury of GPF Limited. Hmm, we need some supplies for our design office. M: Uh, what's sort? W: Well, first of all, we need one complete new drawing board. M: A DO44 or DO45? W: Uh, I don't know. What's the difference? M: Well, the 45 costs 15 pounds more. W: Hmm, so what's the total price then? M: It's 387 pounds. W: Does that include value added tax? M: Oh, I'm not sure, most of the prices do. Yes, I think it does. W: Hmm, what are the boards actually made of? M: Oh, I don't know. I think it's a sort of plastic stuff these days. It's white anyway. W: Hmm, and how long does it take to deliver? M: Oh, I couldn't really say. It depends on how much work we've got and how many other orders there are to send out, you know. W: Ok. Now we also want some drawing pens, ink and rulers and some drawing paper. M: Oh, dear, the girl that takes orders for supplies isn't here this morning, so I can't take those orders for you. I only do the equipment, you see. W: OK. Well, perhaps I'll ring back tomorrow. M: So do you want the drawing board then? W: I'll have to think about it. Thanks very much. I'll let you know. Goodbye. M: Thank you. Goodbye. A.To return some goods.

To apply for a job.

To place an order.

To make a complaint.

正确

错误