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【简答题】
阅读理解。 As a computer exhibition Bill gates reportedly compared the computer industry with the auto industry and stated: 'If GM had kept up with technology like computer industry has, we would all be driving twenty-five dollar cars that got 1000 miles to the gallon.' In response to Bill's comments, General Motors announced a news release stating: if GM had developed technology like Microsoft, we would be driving cars with the following characteristics: For no reason your car would crash twice a day. Every time they repaired the lines on the road you would have to buy a new car. Sometimes your car would die on the free way for no reason and you would just accept this, restart and drive on. Only one person at a time could use the car, unless you bought 'Car95' or Car NT'. But then you would have to buy more seats. If you try to get your car to a mechanic, you'd make a long distance call, be put on hold for three or four hours, when you finally got the mechanic, you'd be told how to fix it yourself, and mechanic would hang up before you even tried his or her suggestions. People would get excited about the ' new' features in Microsoft cars, forgetting completely they had been available in other cars for many years. The airbag system would say: 'Are you sure?' before going off. Every time GM introduced a new model car, buyers would have to learn how to drive all over again because none of the controls would operate in the same manner as the old car. Microsoft cars would have a special radio/cassette player which would only be able to listen to Microsoft FM, and play Microsoft Cassettes. If you couldn't afford to buy a new car, then you could just borrow your friends and then copy it. You'd press the 'start' button to shut off the engine. 1. The purpose of writing this article is ______. A. to state the advantages of Microsoft in making cars B  to inform that Microsoft will make cars in the future. C. To compare cars made by GM with those made by Microsoft D. To make fun of the disadvantages of Microsoft's products 2. It can be inferred from the passage that the airbag system of the new car _____. A. would be safer than the old one B. would become useless in case of an accident C. would not surprise the driver by going off suddenly D. would remind the driver of the danger ahead of time 3. What does the writer really mean by saying 'You'd press the 'start' button to shut off the engine'? A. The design of Microsoft is very funny and strange. B. It is better to control the engine like a computer. C. The engine control system requires to be improved. D. It is impossible to shut off the engine by pre ssing the 'start' button.[ 4. The best title of this passage would be ______. A. Characteristics of the New Cars B. GM Should Learn from Microsoft C. If Microsoft Built Cars D. New Cars to be Made in the future
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举一反三
【判断题】企业之间在买卖商品时,以货币形态提供的信用是商业信用。( )
A.
正确
B.
错误
【单选题】( )在顾客主动提问,或投诉时会导致顾客创造的品牌接触点。在与此相关的以下陈述中,哪一条有误?
A.
发起沟通的主要是现有顾客,因为在很大程度上关系到能否留住这些顾客。
B.
发起沟通的主要是潜在顾客,因此在很大程度上关系到能否吸引新顾客。
C.
顾客发起沟通的原因可能是他们对所购的产品不满意。
D.
顾客发起沟通的原因可能是对产品的使用和保养有疑问。
E.
鼓励顾客发起沟通的具体做法之一是在产品包装上印制 800号码、电子邮件地址和网址。
【单选题】在Windows 7环境下,要实现不同应用程序窗口间的切换,错误的是( )
A.
按组合键 +
B.
按组合键 +
C.
单击任务栏上对应的图标按钮
D.
单击选定的应用程序窗口的可见部分
【单选题】下列关于肺门的描述,错误的是
A.
位于肺的纵隔面
B.
位于肺的膈面
C.
左右肺各有一个肺门
D.
肺的血管经肺门入肺
【简答题】某婴儿食品集团公司的客户服务部门的职责如下: 建立和管理客户档案; 接受和处理顾客的投诉并及时向相关部门反馈; 跟踪售后信息反馈,对投诉的顾客进行回访; 处理顾客退换货,承担开具发票、寄存等工作。集团公司高层认为该部门应当由被动服务向主动服务转 化,于是对该部门新型了战略调整。在不增加人员配置 和人工成本的前提下,将客户服务部门变更为针对整个 集团公司的客户服务中心,直接为奶粉子公司和特殊婴儿食品...
【多选题】在一次办理业务的过程中,明明是顾客做错了,但顾客却一味认为是你错,你该怎么做?
A.
首先,我会保持冷静。作为一名工作人员,在工作中遇到各种各样的问题是正常的,关键是如何认识它,积极应对,妥善处理。
B.
其次,我会反思一下客户不满意的原因。一是看是否是自己在解决问题上的确有考虑的不周到的地方,二是看是否是客户不太了解相关的服务规定而提出超出规定的要求,三是看是否是客户了解相关的规定,但是提出的要求不合理。
C.
再次,根据原因采取相对的对策。如果是自己确有不周到的地方,按照服务规定作出合理的安排,并向客户作出解释;如果是客户不太了解政策规定而造成的误解,我会向他作出进一步的解释,消除他的误会;如果是客户提出的要求不符合政策规定,我会明确地向他指出。我会把整个事情的处理情况向领导作出说明,希望得到他的理解和支持。
D.
我不会因为客户投诉了我而丧失工作的热情和积极性,而会一如既往地牢记为客户服务的宗旨,争取早日做一名领导信任、公司放心、客户满意的职员。
【单选题】下列关于肺门的描述, 错误 的是
A.
位于肺的膈面
B.
位于肺的纵隔面
C.
左右肺各有一个肺门
D.
肺的血管经肺门入肺
【简答题】简述城市绿地的功能和作用。
【判断题】企业之间在买卖商品时,以货币形态提供的信用是商业信用
A.
正确
B.
错误
【判断题】企业之间在买卖商品时,以货币形态提供的信用是商业信用。(    )
A.
正确
B.
错误
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