As a manager, I sometimes think my greatest (1) __________ is wanting my employees to be happy all of the time. I suppose the positive side of this is that I'm (2) __________ , but that can be a problem when dealing with conflict. My employees have a lot of (3) ___________ for their work and most of them are good at what they do. And they know it. Almost every month, one of them asks me for a pay increase. I know they talk to each other about money and so I have to be very (4) ___________ about pay increases. They need to believe that I'm completely fair. Of course I've had to say no more often than yes, but they trust me to be (5) __________ and to find creative solutions to problems, even when I can't give them more money.