Directions: Each of the following sentences has a mistake in it. Identify the unnecessary word in each sentence. Dealing with communication breakdown Asking for repetition 1. Sorry, I didn’t quite catch well that. 2. Could you speak it up, please? Asking for clarification 3. Can I read that back over to you? 4. Sorry, I don’t follow to you. 5. Could you let me to have more information? 6. Could you clarify that up? Solving a problem 7. Sorry, it’s a bad line. Can I call you phone back? Summarising the call 8. Let me go over explain what we’ve agreed.