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【单选题】
投诉处理中客户预期管理的第二（）A.
对客户表示诚恳的感谢，并表示一定会改进服务或产品
B.
让客户坐下来，倒一杯茶水，让客户缓和一下情绪
C.
了解客户想要的解决方案和客户的改进建议
D.
告诉客户银行的政策和程序，使客户了解你的权限范围，帮助客户理解为什么你不能完全达到他的要求
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反馈参考答案：
举一反三
【判断题】The WTO Agreement on Preshipment Inspection allows developing WTO member states to carry out preshipment inspections to verify price, quantity, quality, customs classifications, and other characterist...
A.
正确
B.
错误
【简答题】根据语素在构词中的作用,可以把语素分为()、()、词尾三种。
【判断题】The WTO Agreement on Preshipment Inspection allows developing WTO member states to carry out preshipment inspections to verify price, quantity, quality, customs classifications, and other characterist...
A.
正确
B.
错误
【判断题】The long-term goal of the General Agreement on Trade in Services (GATS) is to encourage WTO member states to open as many of their sectors to market access as possible.
A.
正确
B.
错误
【简答题】根据语素在构词中的位置和作用，我们可以把它分为 和 两类。
【判断题】The WTO Agreement on Preshipment Inspection allows developed WTO member states to carry out preshipment inspections to verify price, quantity, quality, customs classifications, and other characteristi...
A.
正确
B.
错误
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