【单选题】The theory which asserts that motivation depends upon the strength of a tendency to act in a certain way, which in turn depends on the strength of an expectation that the act will be followed by a giv...
【简答题】A) rival B) proposal C) outcome D) normally E) quiver 1. The United States is certain to reject the as a non-starter. 2. Leaders of some factions signed a peace agreement last week. 3...
【单选题】(p. 20, 22) Which of the following statements describes a marketing implication that results from the simultaneous production and consumption of services?
A.
Services cannot be returned or resold
B.
Service quality depends on many uncontrollable factors
C.
Employees affect the service outcome
D.
Services cannot be readily displayed or communicated
E.
There is no sure knowledge that the service delivered matches what was planned and promoted