Section Two (Questions 18-22) • You will hear another five short recordings. Each speaker is describing a problem within a company. • For each recording, decide in which area there is a problem. • Write one letter (A-H) next to the number of the recording. • Do not use any letter more than once. • After you have listened once, replay each recording. 18 19 20 21 22 A after-sales service B company structure C internal communications D public relations E quality control F sales targets G staff absences H turnover of staff